FAQ

Clear answers before you order.

For custom requests that are not covered here, email us before placing an order.

What photo works best?

Use a bright, sharp photo where your pet's face or full body is not cropped. JPG, PNG, and WebP files are accepted up to 8 MB.

Will I receive a proof?

We check each order before production. If the photo, crop, or text needs confirmation, we will email you first.

Can I pay by credit card?

PayPal may show eligible debit or credit card options at checkout. Availability depends on buyer location and PayPal account eligibility.

How long does it take?

Production timing depends on the item and order volume. Add your gift deadline in the notes so we can flag timing concerns early.